LEGAL & PRIVACY

Privacy
Policy

Your privacy matters to us. Learn how HLS collects, uses, protects, and manages your personal information.

OUR COMMITMENT

Protecting your privacy with transparency and care.

HLS ("we", "our", "us") operates under AL MUSTAWA AL AALY E-TRADE in the United Arab Emirates. We are committed to protecting your personal data and handling your information responsibly.

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Information We Collect

We collect personal information when you place an order, contact support, or subscribe to marketing communications.

  • Name
  • Phone number
  • Email address
  • Shipping details
  • Payment information processed securely via third parties
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How We Use Your Information

We use your information to provide and improve our services.

  • Process and fulfil orders
  • Provide customer support, including WhatsApp and live chat
  • Send order updates
  • Deliver marketing communications if opted in
  • Improve our services through analytics
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Third-Party Services

We work with trusted third-party service providers to support our business operations.

  • Payment providers such as card networks, Apple Pay, Tabby and Tamara
  • Shipping and fulfilment partners
  • Shopify platform services
  • Analytics and tracking tools including Meta and Google, where applicable
  • Communication platforms such as WhatsApp and live chat
  • Advertising platforms including Snapchat and future integrations
These parties process data only as necessary to provide their services.
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Data Protection

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Your security matters. However, no system is completely secure, and we cannot guarantee absolute security.
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Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience and understand how visitors interact with our website.

  • Analyse site traffic
  • Improve user experience
  • Support marketing and advertising
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Your Rights

Depending on applicable laws, you may have the right to request access to or changes to your personal information.

  • Access your data
  • Correct inaccurate data
  • Request deletion, subject to legal obligations
Contact support →
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Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including operational and legal requirements.

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Updates to Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page.

Policy updates will appear here
HAVE A QUESTION?

We're here to help.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.

support@hlstore.ae ↗