Terms &
Conditions
Welcome to HLS
HLS is operated by AL MUSTAWA AL AALY E-TRADE, United Arab Emirates. By accessing our website or purchasing from our store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Using HLS
HLS provides both stocked products and custom-sourced items based on customer requests. By placing an order, you confirm that all information provided to HLS is accurate, complete, and current.
Who can purchase?
You must be at least 18 years old to use this website and make purchases through HLS.
Orders & Acceptance
All orders are subject to acceptance and product availability. Once an order is confirmed and payment has been received, it is considered final and non-cancellable.
Pricing & Payments
HLS accepts the following payment methods. Prices are subject to change without prior notice.
Product Conditions
Certain products may have specific conditions, limitations, or notes displayed on their individual product pages.
Where applicable, conditions stated on a product page override the general policies for that specific product.
Delivery & Timeframes
Delivery timelines vary depending on the product type, sourcing requirements, supplier availability, and logistics conditions.
Typically delivered within 1–3 days, subject to operational and logistics conditions.
Custom-sourced products may require up to 25 days or more depending on availability and sourcing.
Delivery times are estimates only. Delays may occur due to force majeure, including weather conditions, transport disruptions, holidays, or external operational issues.
Order Accuracy
Customers are responsible for ensuring that all order details are correct before confirmation, including relevant personal, delivery, and product information. HLS is not liable for errors or incorrect information provided by the customer.
Replacement Policy Reference
All purchases are subject to the applicable Refund & Replacement Policy.
HLS operates a no-refund model. Please review the Refund & Replacement Policy before completing your purchase.
Limitation of Liability
HLS shall not be held liable for indirect, incidental, or consequential damages resulting from product use, delivery delays, or disruptions caused by third-party service providers.
Applicable Law
These Terms & Conditions are governed by the laws of the Emirate of Sharjah and the United Arab Emirates.
Sharjah · UAE
These Terms & Conditions are intended to establish a clear understanding between HLS and its customers regarding the use of the website, purchases, payments, delivery, and applicable responsibilities.